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GUARANTEE POLICY
HAUS Makina San. Tic. A.Ş. offers service-maintenance-repair support during and after the warranty period for the devices that it sells.

Damage and failures that occur in our machinery due to design and failures that occur during installation and commissioning tasks performed by authorized service centers or technicians are covered by warranty of HAUS Makina San. Tic. A.Ş.

With the warranty tracking system we offer to our customers, semiannual and annual periodic maintenances ensure that our machinery perform continuously and properly during their operating lifespan. Such maintenances covered by warranty within the respective period in terms of spare part and workmanship.

Operating history of the recorded machinery, evaluation of performance values and downtimes that can be experienced by the customer are tracked and kept under control by the effective warranty tracking system and thus, it is ensured that the plant and process do not suffer from unexpected downtimes. With the scheduled maintenances we suggest to our customers, it is aimed to ensure active use of machinery within the warranty periods, and planning and control of the budget of our customers.
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HAUS Sales Offices and Service Network
It provides the highest quality service with the most up-to-date technology to all its customers at authorized dealer and service locations in Turkey and around the world.


750+
Employees
100000
Production Area
70
Countries


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Frequently Asked Questions
Frequently Asked Questions



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To become a HAUS supplier: https://supplier.hausworld.com/register.php
"For more than 70 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 750 employees based on 100.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 70 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "
Our products are under guarantee for 2 years against material and workmanship defects. Our Sales or After Sales Services units will be happy to inform you about the details of the guarantee conditions.
Centrifuge machines are high speed, therefore their maintenance and controls should be done on time. Planned maintenance activities extend the working life of the machines, ensure the continuity of your process and prevent unforeseen breakdown that may occur in the future due to usage error or normal use. For this reason, we recommend you to make a planned maintenance agreement. If you submit your request, our After Sales Services department will contact you for the most appropriate maintenance agreement for your process and needs.
For your requests, please kindly fill related service form with details: http://hausworld.com/contact.html