Home After Sales Services GUARANTEE POLICY
#BECAUSEWECARE

GUARANTEE POLICY
HAUS Makina San. Tic. A.Ş. offers service-maintenance-repair support during and after the warranty period for the devices that it sells.

Damage and failures that occur in our machinery due to design and failures that occur during installation and commissioning tasks performed by authorized service centers or technicians are covered by warranty of HAUS Makina San. Tic. A.Ş.

With the warranty tracking system we offer to our customers, semiannual and annual periodic maintenances ensure that our machinery perform continuously and properly during their operating lifespan. Such maintenances covered by warranty within the respective period in terms of spare part and workmanship.

Operating history of the recorded machinery, evaluation of performance values and downtimes that can be experienced by the customer are tracked and kept under control by the effective warranty tracking system and thus, it is ensured that the plant and process do not suffer from unexpected downtimes. With the scheduled maintenances we suggest to our customers, it is aimed to ensure active use of machinery within the warranty periods, and planning and control of the budget of our customers.
CREATE SERVICE RECORD


HAUS

How can we help you?


#BECAUSEWECARE







HAUS Sales Offices & Service Network
HAUS agents and authorised services provides reliable and high quality service to all customers around the world.


500
Employees
32000
Factory Area
40
Countries


SEE ALL AGENTS & OFFICES


Frequently Asked Questions
Frequently Asked Questions



Do you have a question? You can start your search here:


"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for specific markets and industries."
For the contact information please click here.
"For more than 65 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 500 employees based on 32.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 40 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "
You can contact the sales representative who has dealt with you at the order stage and send your change requests.
"In case of a breakdown, you should apply to HAUS After Sales Services via e-mail, phone, website, or fax. You can send your service, spare parts and technical information requests by using digital channels. Thus, your service record will be opened and systematic action will be started and you will be returned as soon as possible."
"First of all, you should carefully read the user operation manual provided with your machine and make sure that the specified suggestions and instructions are followed completely. You should choose your operators among those who are trained or willing to keep up. Full participation in the operator training given by the personnel sent during commissioning should be ensured and people who do not receive this training should be prevented from interfering with the machine. It should be ensured that the relevant operators of all shifts are ready for this training in the commissioning training. You should pay attention to the maintenance and cleaning of your machine, make sure that the maintenance plan is fully implemented and make sure that the controls specified in the user's operating manual are carried out. During maintenance, you should pay attention to the use of original spare parts. While using your machine, attention should be paid to the errors and warnings on the user screen, it should be checked by observing that the operating parameters are in accordance with the given values. It should be ensured that the usage limits are not exceeded, in case of any contrary, the machine should be stopped immediately with the methods specified in the user manual and should be contacted with after sales services department. Use oils recommended by HAUS After Sales Services for machinery and auxiliary equipment. Upon request, HAUS After Sales Services department provides on-site machine usage training. You may fill related form to proceed further: http://hausworld.com/page-30-customer-services.html "