Home After Sales Services INSTALLATION AND COMISSIONING
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INSTALLATION AND COMISSIONING
We offer an extensive service to our customers as HAUS family. Specialist personnel from our project department provide support to the project designing processes of our customers in terms of mechanical and electrical/automation issues in the period before and during sale.

We provide accurate project design service at the plants where machinery will be installed with layout plans, P&ID and electrical switchboard projects both before sale and in the installation phase and act as a solution partner for our customers in right equipment selection for efficient operation of the plant and provide support through our project and technical service team during assembly, installation and control process which is the first phase of the after sales service.

Thus, we ensure commissioning of the machinery we sell in compliance with the process values and in a trouble-free manner. In conclusion, with those checks and determinations which are carried out in the initial commissioning phase, we ensure optimization of operational efficiency of the machinery in the process and guarantee profitability of our customers.
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HAUS Sales Offices & Service Network
HAUS agents and authorised services provides reliable and high quality service to all customers around the world.


500
Employees
32000
Factory Area
40
Countries


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Frequently Asked Questions
Frequently Asked Questions



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"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for specific markets and industries."
HAUS provides products and service to various applications at olive oil, food, environment, energy and industry sectors.
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"Before the machines are unloaded from the vehicle or the container, the general control must be made, and the machines condition must be recorded with photographs or video if possible. The date, time and location of the damage should be noted. As soon as the damage is detected, a report must be signed by the driver of the vehicle, the number of damaged containers must be indicated on the CMR convention and the signature of the carrier must be taken. CMR insurance will then be activated. In case of shipment damages, the damage report prepared with the logistics company should be directed to HAUS, meanwhile, the relevant insurance expert should be informed immediately and act according to the expert's instructions. It should not be forgotten that you may have to pay material damages due to transactions that are not done correctly on time. For more detailed information, you can request assistance from the relevant HAUS Sales department or After Sales Services department."
Our products are under guarantee for 2 years against material and workmanship defects. Our Sales or After Sales Services units will be happy to inform you about the details of the guarantee conditions.
After your machine arrives, the first thing to do is to open the packaging of the machine and check whether there is any damage or deficiency on it. The equipment you have delivered should be kept in a closed and safe environment away from moisture, heat, and humid environments. To be sure that the documents such as usage, operating manual, electrical project sent to you with the machine will not be lost, you should make sure that you secure such documents. You should make sure that the set of tools are correct and complete, and that you keep such tools in a suitable place for use when necessary. You should contact the project department for installation and after your installation is complete, you should contact HAUS After Sales Services for commissioning.