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HAUS After Sales Services department comprises Customer Services, Technical Services Sale, Technical Support, Workshop, Field Mechanical and Field Electrical departments. The supreme purpose of this organization is to realize an organization which can offer quality, reliable and fast service to our customers.

HAUS After Sale Services department is always in support and in service of our customers with its field team. Our technical team produces quality, reliable and quick solutions for our customers with genuine spare part warranty at our service workshop located in Aydın Astim Organized Industrial Estate and equipped with state-of-the-art systems.

Offering reliable and continuous service to its customers with the international dealer-service center network which can provide service throughout the world, HAUS takes sure steps toward becoming a world brand. We periodically organize trainings for ensuring quality, reliable and fast service concept at our workshop addressing the teams which are operating in international dealer-service network and the ones that are recently participated to the network. With the Technical Support Center established in HAUS After Sales Services department we can respond to the questions of our customers throughout Turkey and the world instantly.

We offer technical support, spare part and installation-commissioning services to the entire Europe with HAUS Europe and South East Asian countries with HAUS SEA in the industry and environment sectors; and to Italy, Spain and Portugal with HAUS MED and HAUS İberica in the olive sector, which are all our affiliates.
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HAUS Sales Offices & Service Network
HAUS agents and authorised services provides reliable and high quality service to all customers around the world.


500
Employees
32000
Factory Area
40
Countries


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Frequently Asked Questions
Frequently Asked Questions



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To become a HAUS supplier: https://supplier.hausworld.com/register.php
"For more than 65 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 500 employees based on 32.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 40 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "
"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for specific markets and industries."
After your machine arrives, the first thing to do is to open the packaging of the machine and check whether there is any damage or deficiency on it. The equipment you have delivered should be kept in a closed and safe environment away from moisture, heat, and humid environments. To be sure that the documents such as usage, operating manual, electrical project sent to you with the machine will not be lost, you should make sure that you secure such documents. You should make sure that the set of tools are correct and complete, and that you keep such tools in a suitable place for use when necessary. You should contact the project department for installation and after your installation is complete, you should contact HAUS After Sales Services for commissioning.
The chemicals you need vary according to the properties of the product you are processing. We can determine the chemical needs that will be suitable for your product as a result of laboratory studies. You can contact the sales representative who has dealt with you at the order stage and send your request.
"First of all, you should carefully read the user operation manual provided with your machine and make sure that the specified suggestions and instructions are followed completely. You should choose your operators among those who are trained or willing to keep up. Full participation in the operator training given by the personnel sent during commissioning should be ensured and people who do not receive this training should be prevented from interfering with the machine. It should be ensured that the relevant operators of all shifts are ready for this training in the commissioning training. You should pay attention to the maintenance and cleaning of your machine, make sure that the maintenance plan is fully implemented and make sure that the controls specified in the user's operating manual are carried out. During maintenance, you should pay attention to the use of original spare parts. While using your machine, attention should be paid to the errors and warnings on the user screen, it should be checked by observing that the operating parameters are in accordance with the given values. It should be ensured that the usage limits are not exceeded, in case of any contrary, the machine should be stopped immediately with the methods specified in the user manual and should be contacted with after sales services department. Use oils recommended by HAUS After Sales Services for machinery and auxiliary equipment. Upon request, HAUS After Sales Services department provides on-site machine usage training. You may fill related form to proceed further: http://hausworld.com/page-30-customer-services.html "