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SERVICE
HAUS After Sales Services department comprises Customer Services, Technical Services Sale, Technical Support, Workshop, Field Mechanical and Field Electrical departments. The supreme purpose of this organization is to realize an organization which can offer quality, reliable and fast service to our customers.

HAUS After Sale Services department is always in support and in service of our customers with its field team. Our technical team produces quality, reliable and quick solutions for our customers with genuine spare part warranty at our service workshop located in Aydın Astim Organized Industrial Estate and equipped with state-of-the-art systems.

Offering reliable and continuous service to its customers with the international dealer-service center network which can provide service throughout the world, HAUS takes sure steps toward becoming a world brand. We periodically organize trainings for ensuring quality, reliable and fast service concept at our workshop addressing the teams which are operating in international dealer-service network and the ones that are recently participated to the network. With the Technical Support Center established in HAUS After Sales Services department we can respond to the questions of our customers throughout Turkey and the world instantly.

We offer technical support, spare part and installation-commissioning services to the entire Europe with HAUS Europe and South East Asian countries with HAUS SEA in the industry and environment sectors; and to Italy, Spain and Portugal with HAUS MED and HAUS İberica in the olive sector, which are all our affiliates.
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HAUS Sales Offices and Service Network
It provides the highest quality service with the most up-to-date technology to all its customers at authorized dealer and service locations in Turkey and around the world.


750+
Employees
100000
Production Area
70
Countries


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Frequently Asked Questions
Frequently Asked Questions



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To become a HAUS agent you may fill the related form: http://hausworld.com/contact.html
To become a HAUS supplier: https://supplier.hausworld.com/register.php
"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for specific markets and industries."
During the guarantee period, if the scheduled maintenance of your product is not carried out on time by the authorized service, any damage due to breakdown may cause your product to be evaluated beyond the scope of the warranty. To prevent this situation, planned maintenance of your product is recommended to be done on time. In order to make a planned maintenance agreement, you can fill out related form: http://hausworld.com/page-28-maintanence-repair.html
After your machine arrives, the first thing to do is to open the packaging of the machine and check whether there is any damage or deficiency on it. The equipment you have delivered should be kept in a closed and safe environment away from moisture, heat, and humid environments. To be sure that the documents such as usage, operating manual, electrical project sent to you with the machine will not be lost, you should make sure that you secure such documents. You should make sure that the set of tools are correct and complete, and that you keep such tools in a suitable place for use when necessary. You should contact the project department for installation and after your installation is complete, you should contact HAUS After Sales Services for commissioning.
You can contact the sales representative who has dealt with you at the order stage and send your change requests.