Home After Sales Services CUSTOMER SERVICES

While the global economic and technological advancements transform national markets into global markets, they put them into an increasingly competitive environment. Companies which create more value also in terms of after sales services in addition to design, production and quality have influence on the product preferences of the consumers every other day.

After sales service quality of a product is regarded as the main determining criteria in purchasing decisions of the customers. Recent studies show that after sales services addressing the customer are being more pronounced in decisions made by the customers and becoming one of the most important factors in product perceptions and selections.

As it is known, after sales services are regarded as efforts for detecting and resolving any kind of problem which may occur in the usage period of the product. As Customer Services of HAUS ASS department, we provide to our customers plant and process optimization with experienced staff in the Technical Support unit for concentrating on scheduled downtimes and minimizing unplanned downtimes to ensure continuous operation of the plants within scope of effective warranty tracking system.

With the service notifications logged at our tracking systems we can analyze the history of the machinery of our customers and the problems they experience up-to-date and we create machinery expert view reports and provide them to our customers for the sake of providing lasting solutions for problems. Recorded notifications include entire history of the machinery, operations carried out in the performed service works, operating values and performances of the machinery, and retrospective checks and continuous performance assessment are carried out. The most important aspect for the customer is the problem free operation, usability and serviceability of the purchased product throughout its economic lifespan. Possibility of a product to offer the desired benefit to the customer depends on its ability to satisfy the customer expectations. Benefit does not only relate to the specifications of a product but also to the quality of technical service to be required in case of failure.

As HAUS Customer Services department we ensure application of corrective and preventive actions and continual effectiveness of after sales service functions for satisfaction of the customers' expectations.


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Frequently Asked Questions
Frequently Asked Questions

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"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for specific markets and industries."
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We manage our overseas service in partnership with our service network all over the world and resolve our customers' spare parts and service requests in the fastest way possible.
After your machine arrives, the first thing to do is to open the packaging of the machine and check whether there is any damage or deficiency on it. The equipment you have delivered should be kept in a closed and safe environment away from moisture, heat, and humid environments. To be sure that the documents such as usage, operating manual, electrical project sent to you with the machine will not be lost, you should make sure that you secure such documents. You should make sure that the set of tools are correct and complete, and that you keep such tools in a suitable place for use when necessary. You should contact the project department for installation and after your installation is complete, you should contact HAUS After Sales Services for commissioning.
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