Home After Sales Services CUSTOMER SERVICES

While the global economic and technological advancements transform national markets into global markets, they put them into an increasingly competitive environment. Companies which create more value also in terms of after sales services in addition to design, production and quality have influence on the product preferences of the consumers every other day.

After sales service quality of a product is regarded as the main determining criteria in purchasing decisions of the customers. Recent studies show that after sales services addressing the customer are being more pronounced in decisions made by the customers and becoming one of the most important factors in product perceptions and selections.

As it is known, after sales services are regarded as efforts for detecting and resolving any kind of problem which may occur in the usage period of the product. As Customer Services of HAUS ASS department, we provide to our customers plant and process optimization with experienced staff in the Technical Support unit for concentrating on scheduled downtimes and minimizing unplanned downtimes to ensure continuous operation of the plants within scope of effective warranty tracking system.

With the service notifications logged at our tracking systems we can analyze the history of the machinery of our customers and the problems they experience up-to-date and we create machinery expert view reports and provide them to our customers for the sake of providing lasting solutions for problems. Recorded notifications include entire history of the machinery, operations carried out in the performed service works, operating values and performances of the machinery, and retrospective checks and continuous performance assessment are carried out. The most important aspect for the customer is the problem free operation, usability and serviceability of the purchased product throughout its economic lifespan. Possibility of a product to offer the desired benefit to the customer depends on its ability to satisfy the customer expectations. Benefit does not only relate to the specifications of a product but also to the quality of technical service to be required in case of failure.

As HAUS Customer Services department we ensure application of corrective and preventive actions and continual effectiveness of after sales service functions for satisfaction of the customers' expectations.


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Frequently Asked Questions
Frequently Asked Questions

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To become a HAUS supplier: https://supplier.hausworld.com/register.php
"For more than 65 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 500 employees based on 32.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 40 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "
To become a HAUS agent you may fill the related form: http://hausworld.com/contact.html
HAUS provides products and service to various applications at olive oil, food, environment, energy and industry sectors.
We manage our overseas service in partnership with our service network all over the world and resolve our customers' spare parts and service requests in the fastest way possible.
"First of all, you should carefully read the user operation manual provided with your machine and make sure that the specified suggestions and instructions are followed completely. You should choose your operators among those who are trained or willing to keep up. Full participation in the operator training given by the personnel sent during commissioning should be ensured and people who do not receive this training should be prevented from interfering with the machine. It should be ensured that the relevant operators of all shifts are ready for this training in the commissioning training. You should pay attention to the maintenance and cleaning of your machine, make sure that the maintenance plan is fully implemented and make sure that the controls specified in the user's operating manual are carried out. During maintenance, you should pay attention to the use of original spare parts. While using your machine, attention should be paid to the errors and warnings on the user screen, it should be checked by observing that the operating parameters are in accordance with the given values. It should be ensured that the usage limits are not exceeded, in case of any contrary, the machine should be stopped immediately with the methods specified in the user manual and should be contacted with after sales services department. Use oils recommended by HAUS After Sales Services for machinery and auxiliary equipment. Upon request, HAUS After Sales Services department provides on-site machine usage training. You may fill related form to proceed further: http://hausworld.com/page-30-customer-services.html "