HAUS AFTER SALES SERVICES | HAUS Centrifuge Technologies

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HAUS AFTER SALES SERVICES
HAUS is a company which offers high quality products and solutions to its customers by combining its innovative design engineering approach with its effective service concept. We believe in establishing relationships with our customers based on mutual trust in order to maintain this. We are aware that we can reach to our goal of becoming a world leader only by ensuring is sustainability. We established a dynamic, innovative team which is committed to its job with passion in order to achieve this goal. Our primary mission is to offer a reliable, quality, fast and continuous service in terms of installation, commissioning, periodical maintenance, repair and spare part upon purchase of our products by the customers with our team which has specialized in its field.

As HAUS After Sales Services department, we offer continuous service on 24/7 basis with our team of specialists in order to satisfy the requirements of our customers throughout the world. Addressing the needs of the customers operating in different sectors, HAUS After Sales Services department carries out its operations without compromise from customer satisfaction with our professional staff trained in line with the requirements of each sector. As HAUS After Sales Services department we carry out commissioning, maintenance and repair operations for decanter centrifuge and centrifuge separators needed in these sectors using genuine spare parts.
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HAUS Sales Offices & Service Network
HAUS agents and authorised services provides reliable and high quality service to all customers around the world.

750+

Employees

100000m²

Factory Area

70

Countries

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Frequently Asked Questions
Frequently Asked Questions

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About HAUS Company Profile
About HAUS Products

"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for speciﬁc markets and industries."

To become a HAUS agent you may fill the related form: http://hausworld.com/contact.html

HAUS provides products and service to various applications at olive oil, food, environment, energy and industry sectors.

"Before the machines are unloaded from the vehicle or the container, the general control must be made, and the machines condition must be recorded with photographs or video if possible. The date, time and location of the damage should be noted. As soon as the damage is detected, a report must be signed by the driver of the vehicle, the number of damaged containers must be indicated on the CMR convention and the signature of the carrier must be taken. CMR insurance will then be activated. In case of shipment damages, the damage report prepared with the logistics company should be directed to HAUS, meanwhile, the relevant insurance expert should be informed immediately and act according to the expert's instructions. It should not be forgotten that you may have to pay material damages due to transactions that are not done correctly on time. For more detailed information, you can request assistance from the relevant HAUS Sales department or After Sales Services department."

"First of all, you should carefully read the user operation manual provided with your machine and make sure that the specified suggestions and instructions are followed completely. You should choose your operators among those who are trained or willing to keep up. Full participation in the operator training given by the personnel sent during commissioning should be ensured and people who do not receive this training should be prevented from interfering with the machine. It should be ensured that the relevant operators of all shifts are ready for this training in the commissioning training. You should pay attention to the maintenance and cleaning of your machine, make sure that the maintenance plan is fully implemented and make sure that the controls specified in the user's operating manual are carried out. During maintenance, you should pay attention to the use of original spare parts. While using your machine, attention should be paid to the errors and warnings on the user screen, it should be checked by observing that the operating parameters are in accordance with the given values. It should be ensured that the usage limits are not exceeded, in case of any contrary, the machine should be stopped immediately with the methods specified in the user manual and should be contacted with after sales services department. Use oils recommended by HAUS After Sales Services for machinery and auxiliary equipment. Upon request, HAUS After Sales Services department provides on-site machine usage training. You may fill related form to proceed further: http://hausworld.com/page-30-customer-services.html "

The chemicals you need vary according to the properties of the product you are processing. We can determine the chemical needs that will be suitable for your product as a result of laboratory studies. You can contact the sales representative who has dealt with you at the order stage and send your request.