Home Corporate Frequently Asked Questions
#BECAUSEWECARE

What are the advantages of a planned maintenance agreement?
Centrifuge machines are high speed, therefore their maintenance and controls should be done on time. Planned maintenance activities extend the working life of the machines, ensure the continuity of your process and prevent unforeseen breakdown that may occur in the future due to usage error or normal use. For this reason, we recommend you to make a planned maintenance agreement. If you submit your request, our After Sales Services department will contact you for the most appropriate maintenance agreement for your process and needs.

WARRANTY GUARANTEE

HAUS

How Can We Help You?


#BECAUSEWECARE







HAUS Sales Offices and Service Network
It provides the highest quality service with the most up-to-date technology to all its customers at authorized dealer and service locations in Turkey and around the world.


750+
Employees
100000
Production Area
70
Countries


VIEW ALL DEALERS AND OFFICES


Frequently Asked Questions
Frequently Asked Questions



Have a question? You can start searching here:


To become a HAUS supplier: https://supplier.hausworld.com/register.php
For the contact information please click here.
To become a HAUS agent you may fill the related form: http://hausworld.com/contact.html
"You can create a request from our contact menu. You can fill the related form with requested details. Our expert sales department will get in contact with you accordingly as soon as possible. To fill the form: http://hausworld.com/contact.html "
"Before the machines are unloaded from the vehicle or the container, the general control must be made, and the machines condition must be recorded with photographs or video if possible. The date, time and location of the damage should be noted. As soon as the damage is detected, a report must be signed by the driver of the vehicle, the number of damaged containers must be indicated on the CMR convention and the signature of the carrier must be taken. CMR insurance will then be activated. In case of shipment damages, the damage report prepared with the logistics company should be directed to HAUS, meanwhile, the relevant insurance expert should be informed immediately and act according to the expert's instructions. It should not be forgotten that you may have to pay material damages due to transactions that are not done correctly on time. For more detailed information, you can request assistance from the relevant HAUS Sales department or After Sales Services department."
"There are many different situations that can affect the performance of your machine. Here, you should check the pre-equipment process and review the relevant section of your equipment and the user operating manual given to you. After checking the data on the machine by authorized operators, you can contact the Technical Support department and get support for the analysis and control of your data. To get machine information: http://hausworld.com/contact.html "