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Home Corporate Frequently Asked Questions
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  • Do I have problem in guarantee of my machines, if I do not make the maintenance on time?
  • Are your machines standard or do you produce machines in different configurations?
  • Do you have test machines? Could we test your machines at our own facility?
  • From whom can I get information about the chemicals to be used (polyelectrolyte etc.)?
  • What should I do first when my machine arrives?
  • In case of a breakdown, how can I contact with the relevant department?
  • What is the purpose of using two separators?
  • How can I change my order?
  • When I want to buy new products from HAUS and add them to my existing system, do I have a problem of compatibility and product quality?
  • I think there is a decrease in the performance of my machine. What should I do?
    • How long are your delivery times?
    We try to make the delivery times as soon as possible regarding the plan. Since certain machines are produced specifically for process needs, our delivery times may be longer than standard mass production machines. According to your needs, you can contact the related sales representative and ask for availability according to the recent schedule. The sales representative will return to you for the shortest possible deadline according to the current schedule.

    DELIVERY TIME DEADLINE

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    #BECAUSEWECARE







    HAUS Sales Offices and Service Network
    It provides the highest quality service with the most up-to-date technology to all its customers at authorized dealer and service locations in Turkey and around the world.


    750+
    Employees
    100000m²
    Production Area
    70
    Countries


    VIEW ALL DEALERS AND OFFICES


    Frequently Asked Questions
    Frequently Asked Questions



    Have a question? You can start searching here:


    For the contact information please click here.
    To become a HAUS agent you may fill the related form: http://hausworld.com/contact.html
    "For more than 70 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 750 employees based on 100.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 70 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "
    You can contact the sales representative who has dealt with you at the order stage and send your change requests.
    It is recommended that you contact HAUS for such needs. To avoid any possible problems, your existing system is analyzed by HAUS Sales and Project teams and if necessary, needed changes are made and adapted to your system.
    During the guarantee period, if the scheduled maintenance of your product is not carried out on time by the authorized service, any damage due to breakdown may cause your product to be evaluated beyond the scope of the warranty. To prevent this situation, planned maintenance of your product is recommended to be done on time. In order to make a planned maintenance agreement, you can fill out related form: http://hausworld.com/page-28-maintanence-repair.html





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