We continue to support our customers 24/7 regardless of their location thanks to our HAUS RS and HAUS MS systems. RS stands for “Remote Support” whereas MS is “Monitoring Support”.
Consider a facility that does not have an MS & RS system. The plant is running, but suddenly there was a malfunction. The company has been informed, but the factory is in another city, maybe even in another country, and it is not possible to meet before 2 days. 2 days passed, the teams came and a simple setting that would take about 5 minutes or just a cable disconnection was detected, it was fixed. The bill to be faced is three days’ labor. However, the most important thing is that your process stops for 3 days, which is sometimes much higher than the cost of your service, depending on your industry.
However, the rival in the neighboring factory works with HAUS and uses the RS & MS system. There is no stance in the facility, you do not see a team coming and going.
This is because, thanks to our MS system, we can detect our customer’s 24/7 operation signals when there is no contact in the same cable, the situation is automatically reported to all relevant units via e-mail, and we can diagnose and treat the fault in detail with a 10-minute effort thanks to our RS system.
Let’s study this the subject in little more details.
The main task of the MS system is to monitor remotely. The working principle is quite simple and understandable; Thanks to a modem that provides high data security, it receives signals from HAUS machines regularly, collects data and sends a warning mail if these data are above the specified criteria. The data collected from the machine is sent to the data collection network. From here, it is delivered to the end user specified in the HAUS MS Agreement and -if requested- HAUS. Technical Support Team. It is at this point that RS puts on his savior cloak and comes out from afar.
In this case, necessary interventions are made quickly with the HAUS RS system (remote machine intervention system).
The RS and MS package is a great solution for your business, especially in the following situations;
Conditions not suitable for travel
Situations that require urgent action
Savings on service and transportation costs
The need for rapid intervention
Machine or process optimization request
The need for predictive and preventive maintenance
Software update requirement
In addition, if requested, periodic reports from the HAUS MS system are presented to you with the comments of our experienced technical support team; and thus you can extend the life of your machine and prevent unexpected interruptions.
On the other hand, offering products and solutions to our customers by combining our innovative design engineering approach with our effective service approach is one of the lines in our fingerprint. We are always ready for the demands of our customers with our team of 35 people and our fleet of 26 service vehicles, even only in the field. Our department structure, consisting of Customer Services, Service Sales, Technical Support, Workshop, Outdoor Mechanical and Outdoor Electrical departments, is based on supporting our customers in every step after the sale of our machines. In order to support and reinforce this order, we periodically organize trainings in our own workshop for our teams that are in our overseas dealer service network and who have newly joined this network, adopting the understanding of high quality, reliable and fast service. With the Technical Support Center established in our After Sales Services department, we instantly respond to the problems of our customers in Turkey and around the world. We become a solution partner for our customers in choosing the right equipment for the efficient operation of the business, by providing the right project service in the facilities where the machines will be installed, with the layout plans, P&ID and electrical panel projects both before the sale and during the installation phase. In this way, we ensure that the machines are commissioned in accordance with the process values, optimizing the working efficiency and guaranteeing the maximum profit.
We provide fast and uninterrupted supply of spare parts that our customers may need during the warranty period with the “Effective Warranty Tracking System” that we have developed as HAUS After-Sales Services Department. We record all the spare parts we supply to our customers after the control of our Quality Control unit and deliver them to you with a quality guarantee in this way. In order to provide you with error-free service, we keep this system up-to-date and actively monitor it. Thanks to our principle of keeping stock in accordance with the competitive conditions of the market and the quality standards determined throughout the world, we maintain our understanding that we call “never without quality control” without compromising. In addition, we maintain the shelf life of the parts and extend their useful life by keeping all spare parts storage and transportation conditions at an optimum level.
During the maintenance and repair process, customer visits of our expert technical teams continue at periodic intervals throughout the year. Being aware of the fact that being on the field means everything, our team is always ready to solve planned periodic maintenance and emergency breakdown situations by intervening on site. In line with the scope of the agreements of the service agreement, we make periodic checks of the mechanical condition and operating performance in the enterprises; Thus, we provide significant time savings and increase in capacity simultaneously with planned maintenance and changes in accordance with process conditions. Thus, our customers enjoy the pleasure of receiving an attentive and sensitive service as well as having a quality machine. Let’s expand on the subject a little more.
Maintenance and repair is an issue that HAUS SSH team attaches great importance to; because with the maintenance and repair done at the right time, we ensure that the machines run smoothly and that the operating costs are kept at a certain level. This is where our heroes from far away come to the fore: RS and MS. With the help of our remote support systems, we prevent downtime by monitoring the continuity of the process and performing the maintenance on time in the planned maintenance period. This, of course, is the success of our technology and our team, which has the capacity to use it to turn it into efficiency.
In addition to all this technological and expert staff support, our customers are also a priority in our guarantee policy. We provide service maintenance and repair support during and after the warranty period of the devices sold within our company; Damages and malfunctions that may occur in our machines due to design and malfunctions that occur during assembly and commissioning performed by our company’s authorized services or personnel are covered under the scope of our warranty.
In summary, all these technologies are fed by the communication we establish with you, our customers, and rise above this communication. The most basic feature that distinguishes us from the others in our after-sales service is the strength of our team spirit and the management of the bond we have established with our customers. The outputs created by our team spirit are that we stand by our customers at every step after the products are put on the market, that we feed ourselves and therefore our customers’ satisfaction in the long term by transferring their feedback to our internal teams, and that we keep the disruptions in the process to a minimum with our fast response and spare parts supply.
Therefore, all the technologies we have developed in line with our brand essence are for you to work with less time, less cost and maximum performance. The world is going to a completely different place with the visionary virtual cars designed for League of Legends on one side, the appointment of a female CEO without a physical body to Net Dragon Websoft on the other, the first commercial greenhouse to be built in space in 2023, and energy-saving windows that change color. When the world is in such an atmosphere, it is a path we have passed now to carry out the commissioning, maintenance and repair of all the equipment we manufacture with our expert team using original spare parts. It is not known how our world will be in the future, how the cornerstones of after-sales services will change, but whatever the future may be, we will be present in that world and we will “care” about our world as always.
Until the next issue, stay with technology and science.
