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CUSTOMER STORIES : ALTINKÖY


Place: Germencik / Aydın, Turkey

Application: Dairy Application

Operating Machines:   

MAXCLEAN 25T

MAXCREAM 15T

Interviewee : Tamer Özkaynak, Factory Manager

Ömer Tunç, Food Engineer

Interviewer: Evren Ekşi


Could you please introduce yourself?

Tamer Özkaynak: I’m Tamer Özkaynak. I’m the factory manager of Altınköy Food Company. Altınköy Food started its activities in 1998 in Torbalı, İzmir – Turkey by processing approximately 2 tones of milk per day. After 20 years, we moved our new factory in 2018.

How did you meet HAUS?

Tamer Özkaynak: We had a different brand cream separator in our old factory. When we needed a new machine, we received information from HAUS and other domestic manufacturers, and when we investigated the principles of production technology and machine operation, HAUS, which has already justified us in this process, became the closest to us.

Why HAUS?

Tamer Özkaynak:  We experienced that when we need service or emergency case we could find a smart solution. They supply our needs in terms of both the capacity, maintanence and service. Moreover, we believe that in the future even if we increase our machine numbers, HAUS will be enough to answer our needs easily in terms of working with a single supplier. The mooving process from old factory to new one was difficult and painful. HAUS was with us and they did not leave us without machinery. They provided us a temporary machine. Thus, we could both proceed our routine process and make test-drive at our new factory. Then, our relationship got better. We would like to state that our doors are always open to HAUS for any R&D works.


Where and for what purpose is HAUS used in your company?

Ömer Tunç: We have two machines from HAUS at our factory. One of them is 25 tones clarification separator and the other one is 10 tones cream separator. We use clarification separator to clean the raw milk from contaminants like somatic cell, pulverised straw or hairs. In this regard, at the tests of milk from machine output, we have achieved a good percentage. The separation degree is quite sufficient and successful.

We have been using the cream separator for many years without having a problem. When we have some small problems, we are glad that HAUS has a very good and fast maintenance service.




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"HAUS manufactures a comprehensive portfolio of high-quality centrifuge technology products such as; • Decanter centrifuges, • Disc stack separators, • Continuous system olive oil extraction plants, • Screw presses, • Turbo blowers, • Mobile units and auxiliary equipment and offers familiar service on set-up, turn-key integrated project management, maintenance, spare-parts and aftersales solutions for specific markets and industries."
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"First of all, you should carefully read the user operation manual provided with your machine and make sure that the specified suggestions and instructions are followed completely. You should choose your operators among those who are trained or willing to keep up. Full participation in the operator training given by the personnel sent during commissioning should be ensured and people who do not receive this training should be prevented from interfering with the machine. It should be ensured that the relevant operators of all shifts are ready for this training in the commissioning training. You should pay attention to the maintenance and cleaning of your machine, make sure that the maintenance plan is fully implemented and make sure that the controls specified in the user's operating manual are carried out. During maintenance, you should pay attention to the use of original spare parts. While using your machine, attention should be paid to the errors and warnings on the user screen, it should be checked by observing that the operating parameters are in accordance with the given values. It should be ensured that the usage limits are not exceeded, in case of any contrary, the machine should be stopped immediately with the methods specified in the user manual and should be contacted with after sales services department. Use oils recommended by HAUS After Sales Services for machinery and auxiliary equipment. Upon request, HAUS After Sales Services department provides on-site machine usage training. You may fill related form to proceed further: http://hausworld.com/page-30-customer-services.html "
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"For more than 65 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 500 employees based on 32.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 40 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "