Engineering has always been at the core of HAUS.
For years, we have built our strength on experience, expertise, and problem-solving in the field.
Every machine we design, every system we deliver, carries the knowledge of our engineers.
But knowledge, when fragmented, loses its power.
It becomes dependent on individuals.
It becomes difficult to access.
It slows us down.
Today, we are changing that.
With HAUS EKSEN AI, we are transforming our engineering knowledge into an accessible, scalable, and intelligent system.
We are not just digitalizing information.
We are making experience available.
From service teams in the field to engineers in the office to decision-makers across the organization everyone can now access the intelligence behind HAUS.
This is not just a technological step.
It is a transformation in how we think, operate, and grow.
Because the future of industry will not be defined by machines alone.
It will be defined by intelligence.
And at HAUS, we are building that intelligence. We are doing this because we care about how we work, how we support our customers, and how we grow together #BECAUSEWECARE
The first agent of this platform is HAUS ASSIST.
HAUS ASSIST: THE NEW NAME FOR OUR AI-POWERED SERVICE
By transforming its technical support processes into an AI-powered system, HAUS has left behind the long wait times, language barriers, and repetitive solutions typical of traditional service models. At the heart of this transformation is HAUS Assist, an intelligent service agent developed using the expertise of HAUS engineers.
Digital Benefits Provided by HAUS Assist:
Fast and Accurate Troubleshooting: The system achieves a 98% accuracy rate in troubleshooting, significantly reducing technical intervention times.
24/7 Uninterrupted Support: Customers can receive immediate support through this agent, which is available 24/7; requests are responded to within seconds via WhatsApp integration.
Multilingual Communication: Its multilingual (multi-language) structure, enables seamless communication for global users.
Tangible Results and Efficiency:
Over the past year, more than 2,300 messages and 355 service requests were successfully addressed. This performance demonstrates the speed HAUS has brought to service quality through tangible results such as reduced customer service call durations, savings in service operation costs, and faster resolution times. The system, which learns from every interaction, better analyzes the needs of machines and users, thereby reinforcing the core principles of HAUS engineering continuity and reliability in the digital environment.
