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HAUS After Sales Services

While the rapid economic and technological developments in the world turn the markets of the countries into world markets, they also put them into an environment where there is an increasing competition. Each day, in consumers' product preferences, in addition to the design, production and quality of the products, the companies that create more value for the after-sales services are also effective. Nowadays, after-sales service quality of a product is one of the main criteria for consumers' purchasing decisions. Researches nowadays indicate that customer-oriented after- sales services are increasingly emphasized in the choice of customers and become one of the most important factors in the perception and selection of products. As it is known, after-sales services are the efforts which identify and solve any problems that may arise during the use of the product.

The most important issue for the customer is that the purchased product does not cause any problems in its economic life, that it can be used and that it is serviceable. That the product provides the customer with benefits depends on meeting his expectations. The benefit will not only be related to the features of the product, but it will also be related to the quality and speed of the service that will be required in the event of a failure. The customer considers when the problem in the product will be solved. What is most important for the customer is to benefit from the product and expect it to operate with the same minimum or with even better performance. As after-sales service functions training, installation, protective preventive maintenance, repair and supply of spare parts can be mentioned.

As the HAUS family, with an innovative design engineering approach and efficient service perception, on the road that we have set off with the aim of becoming a world leader in providing high quality products and solutions to our customers, it is our most important mission to work with all our strengths with our dynamic, innovative and passionate team to advance the service we have provided in order to improve our service for ensuring reliable, high quality and uninterrupted service we provide throughout the HAUS After Sales Services.

HAUS After Sales Service Department renders 24/7 continuous with its 70-people expert team to its customers in Turkey and in the world to meet their needs. In different applicationareas, drinkingandwastewatertreatmentplants, food industry, mining operations, processing and obtaining animal - vegetable oils, biogas plants, oil and petroleum derivative waste treatment plants, drilling industry, chemical industry, olive oil continuous systems, dairy plants and other commissioning, maintenance and repair operations of decanter centrifuge and centrifugal separators required by the sectors are performed by our expert team using original spare parts.

HAUS After Sales Services;

  • Customer Services Department,
  • Service Sales Department,
  • Technical Support Department,
  • Workshop Department,
  • Outside Field Mechanics,
  • Outside Field Electrical Departments

A division of labour has been made to provide its customers with quality and reliable service.

With 16 vehicles in our fleet, our 24-people expert team  is continuously on the outside field serving our customers. With its 17-people team, our service workshop equipped with the latest technology equipment in ATA Organized Industrial Zoneworkshopproducesthefastest, permanentandsuitable solutions for its customers with its original spare parts.

In order to assemble and commission the products purchased by customers as specified in the technical specifications, the customers are also provided with supervisory service along with the Project and Process sections. In the new processes, in addition to trials with

mobile units, in after-sales commissioning, improvement work for our customers is carried out by our process teams with the purpose of instant measurements by “Mobile Lab”.

The right design tolerances for the spare parts supply, which is the most important part of After Sales Services, ensures the smooth replacement of the parts with the original material and the longevity of the plant. With the Effective Warranty Tracking System that it has developed, it provides fast and uninterrupted supply of spare parts that the customers may need during the warranty period. At the same time, customers are offered  a stock of spare parts that is suitable for today's competitive market conditions and that is constantly available, and spare parts sales service both in Turkey and in the world.

Periodic controls of the mechanical condition and operational performance of our customers’ plants can be made through service agreements. Changes suited to planned maintenance and process conditions can not only significantly reduce lost times but also increase production capacity. For that reason, we can provide maintenance and repair services in a way that synchronizes with the maintenance processes of our customers.

Our dealers serving olive oil facilities located in Çanakkale, Muğla, Manisa, Hatay and Kilis ensure that their customers in their own region can operate their facilities uninterruptedly for 7/24 during the season. In addition to carrying out the commissioning activities of the new facilities that join the HAUSfamily, they also serve our customers for the pre-season preparations.

On its way to become a global brand, it provides reliable and uninterrupted service to its customers with its international dealer service network, which has been formed in a way to serve worldwide. In overseas dealer network, trainings are organized periodically in its own workshops in order to provide a reliable and quality service approach to new participant teams. Through the Technical Support Center we have created in our own structure, the questions of our customers and dealers in Turkey and worldwide are replied instantly.

Technical support, spare parts and installation- commissioning services are also provided for the markets they are responsible for. Direct service is provided to Europe with HAUS Europe B.V. from Holland, to ASEAN market with HAUS SEA from Malaysia and to Italian market with HAUS MED from Italy, to Spannish market with HAUS IBERICA from Spain which are established established especially for olive oil applications in Italy.

As of the beginning of 2019, in order to increase the service quality for our customers in Marmara Region and abroad, we will be activating our mission of service in our office in İstanbul with our team of three engineers. Especially in those areas where industrial customers are intense, they will have regular follow-up and proactive activities of our machines. At the same time, we will continue to be the solution partner of our customers for technical support and training activities.

Being aware that the way to establish long-lasting relationships with our customers is to increase the quality of after-sales services, HAUS After-Sales Services Department is constantly improving itself and taking different steps in customer relations. In line with the HAUS vision, which has madesignificantinvestmentsandbreakthroughsonitswayto becoming the leading decanter and separator manufacturer in the world, HAUS After- Sales Services continues with firm steps towards becoming an organization that meets and exceeds the demands of our age and our customers.


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Frequently Asked Questions

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"For more than 65 years, HAUS has been synonymous with accomplishing high production quality, based on modern technologies; fulfilling customer satisfaction at utmost level dating back to 1954, when the young engineman Hakkı Gözlüklü has opened the doors of HAUS in Aydın and started activities. Between 2010 and 2018, HAUS Ist in İstanbul, HAUS Europe B.V. in the Netherlands, HAUS SEA in Malaysia, HAUS MED SRL in Italy, HAUS IBERICA in Spain and HAUS SA in India were founded. HAUS R&D Center was established in 2015 and the first turbo blower and screw press production began in 2017. Today, having the ability of manufacturing approximately 600 centrifuges annually with over 500 employees based on 32.000 m2 field integrated factory in Aydın - Turkey with latest technology equipment and quality system management, HAUS exports to more than 40 countries. For more detailed information about us: http://hausworld.com/page-17-about-us.html "
To become a HAUS agent you may fill the related form: http://hausworld.com/contact.html
HAUS provides products and service to various applications at olive oil, food, environment, energy and industry sectors.
You can contact the Commercial Affairs department at +90 256 231 0481.
"You can create a request from our contact menu. You can fill the related form with requested details. Our expert sales department will get in contact with you accordingly as soon as possible. To fill the form: http://hausworld.com/contact.html "
"First of all, you should carefully read the user operation manual provided with your machine and make sure that the specified suggestions and instructions are followed completely. You should choose your operators among those who are trained or willing to keep up. Full participation in the operator training given by the personnel sent during commissioning should be ensured and people who do not receive this training should be prevented from interfering with the machine. It should be ensured that the relevant operators of all shifts are ready for this training in the commissioning training. You should pay attention to the maintenance and cleaning of your machine, make sure that the maintenance plan is fully implemented and make sure that the controls specified in the user's operating manual are carried out. During maintenance, you should pay attention to the use of original spare parts. While using your machine, attention should be paid to the errors and warnings on the user screen, it should be checked by observing that the operating parameters are in accordance with the given values. It should be ensured that the usage limits are not exceeded, in case of any contrary, the machine should be stopped immediately with the methods specified in the user manual and should be contacted with after sales services department. Use oils recommended by HAUS After Sales Services for machinery and auxiliary equipment. Upon request, HAUS After Sales Services department provides on-site machine usage training. You may fill related form to proceed further: http://hausworld.com/page-30-customer-services.html "