In this issue, we reach out to one of the countries on the Persian Gulf; Bahrain. MUHARRAQ STP COMPANY BSC, one of the key players in the environmental sector, is one of our customers that we provide maintenance services abroad and they manage the infrastructure assets for the sewage treatment plant and wastewater transport system. Let's hear from our customers why they prefer HAUS even though we are so many kilometers away each other, and what kind of contribution we provide to their businesses.
1. How did you decide to make a regular agreement with HAUS for your machine maintenance need? Can you explain briefly?
The machines are now 10 years old and we did not receive support from HAUS in the field as we do their maintenance in-house, but at some point we felt that we needed your expertise. Therefore we signed a maintenance contract. Over time, it turned out to be a very good decision.
2. Could you briefly explain the reason why you received service from HAUS even though you are abroad?
In fact, we have a maintenance contract with HAUS, so the maintenance of our machines is entrusted to you. However, of course, the effect of our satisfaction with the service we received is great in this decision. Always we see that our machine maintenance is meticulously done.
3. Could you evaluate the contribution of having your machine maintenance done by HAUS to your business?
Honestly, I feel at ease, I can show to the management that I trust to HAUS in every aspect. First of all, it is very important for me to know that these machines are properly maintained by Haus. Afterwards, of course, we see significant differences in terms of cost compared to our previous periods.
4. How would you evaluate the service provided by HAUS when you need maintenance or service?
So far service has been impressive and this has just been proved when at short notice you sent one of your engineers to site to resolve an issue we had.
5. How will HAUS service experience effect your decisions in the future when you want to purchase additional machinery or renew the existing machinery?
I strongly believe, HAUS will be a serious competitor when we make any changes in the future. Of course, our satisfaction so far will be an important factor.
