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It is possible for experienced HAUS engineers and technicians to provide service for you and your equipment instantly without requiring to be physically available on the field. We make instant intervention to your equipment in the field and collect information about machine behavior and provide optimization and intervention according to changing conditions. We provide you with the opportunity to minimize your unplanned maintenance times and indirect losses through the solutions we offer.
HAUS Remote Support System can collect data from your equipment 7/24 and analyze such data and transmit information to the relevant technical support engineer for control and intervention. The data collected will minimize the downtime of your equipment and process and prevent unexpected malfunctions and stops through the predictive maintenance support we will provide.
With “Remote Control and Data Observation Technology” developed by HAUS IT, you can get HAUS Technical Service support that can intervene continuously and quickly on your machine and equipment.
WE EXPAND OUR SERVICE FLEET
We are expanding our team and resources for a faster and an uninterrupted service organization with a structure that cares the Customer satisfaction at HAUS After Sales Services. We are at your disposal with our five new service vehicles as well.
HOW DOES REMOTE SUPPORT SYSTEM WORK?
HAUS uses the system consisting of secure software, hardware and servers and remote access devices that exchange Technical Support Team information remotely with the HAUS product in the field. If HAUS Remote Support System is needed, technical support team can connect to the equipment by the system, access to the data and screen of the operator and intervene to the software and hardware working on the background.
When Do You Need Remote Support System?
In today’s world, it is of crucial importance to take quick action and to minimize the unplanned downtime of machinery in order to reduce the service cost and increase the profitability. HAUS Remote Support System can provide you and your equipment with the necessary support and produce instant solutions for the unexpected problems in minimum time period without requiring to have an HAUS personnel near the machine.
With Remote Support System:
▶ In cases where field visits cannot be made or of difficulty in intervention,
▶ In cases where urgent actions need to be taken and time is limited,
▶ In cases where your working conditions and processed product parameters related to the HAUS product in your facility have changed or of a need for optimization,
▶ In case of need for minimizing the high costs associated with the field visit,
▶ In case of need for support for optimum performance of your equipment and facility,
▶ In cases where it is necessary to avoid unplanned maintenance and minimize downtime
We provide instant intervention opportunity for your equipment with our experienced HAUS Technical Support personnel.
Remote Commissioning, Start-up;
It is possible to minimize the field costs and carry out the operations of equipment checks, adaptations, software updates and revisions and commissioning the product and machinery under the surveillance of Customer without requiring to have an HAUS Commissioning Team on the field through HAUS Remote Support System. In cases where site conditions are not suitable or on-site visits are not possible, time and expenses need to be minimized, our support team provides pre-check support for commissioning by remote control and carry out remote commissioning when necessary. HAUS After Sales Services attaches care in its operations and provides service by making its Customers feel they are cared in parallel with digitalization and operational excellence through its contemporary approaches.
▶ Instant Remote Support
▶ Optimization and Intervention Opportunity
▶ Opportunity to Minimize Losses
▶ Predictive Maintenance Support
▶ Remote Control and Data Monitoring Technology
We Are There For You With HAUS Remote Support System
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